AMH ranks among state’s best in patient satisfaction

Staff Report

JEFFERSON-Ashe Memorial Hospital has been ranked 12th in the entire state of North Carolina in regards to Patient Satisfaction Would Recommend, according to the Center for Medicare and Medicaid.

“I take this opportunity to applaud and appreciate the commendable work done by all the staff at Ashe Memorial Hospital. It is a privilege to work with each and every one of them,” Ashe Memorial CEO Laura Lambeth said.

Ashe Memorial’s overall score of 79 was only six points behind top ranked Duke University Hospital. The Center for Medicare and Medicaid created a national standard for collecting public reporting information that enables valid comparisons to be made across all hospitals to support consumer choice.

The HCAHPS Survey is composed of 27 items: 18 substantive items that encompass critical aspects of the hospital experience, (communication with doctors and nurses, responsiveness of hospital staff, cleanliness of the hospital environment, quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of the hospital and recommendation of the hospital.

Ashe Memorial Hospital’s 12th ranking places them as one of the top acute-care hospitals in the state based on the percentage of patients who would recommend the hospital to others, as of December 2016.

The ranking is based on the Hospital Consumer Assessment of Healthcare Providers and Systems, a survey completed by adult hospital patients between 48 hours and six weeks after discharge. The North Carolina average is 71%, while the national average is 72%. Patient Picks Rank Hospital City as published in the Business NC March 2017 issue.

Staff Report

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