When the Ashe Memorial Hospital Board of Trustees began looking for a partner to expand the facilities' health care services, the natural choice was Novant Health because its vision of providing an exceptional patient experience was shared by the hospital, said AMH Board Chairman Jim Gambill Thursday at a reception to introduce to the community the hospital's new CEO Laura Lambeth and Novant's senior management team.
“The main thing Novant brings is that we share the same philosophy they have, which is, an exceptional patient experience, every time. That's what they think - that's what we think,” said Gambill.
The new management relationship with Novant, said Gambill, will also offer AMH an opportunity to provide to its patients better specialists.
“We think we can get to another level and we were looking for someone to take us there. Novant brings to us a better ability to get more providers, which is what we need,” Gambill explained to the group of community leaders about the discussions held by hospital board trustees when looking for a new firm to manage the facility.
He then described the process of finding Lambeth to lead the hospital after going through hundreds of applications.
“I think we got lucky,” said Gambill about finding Lambeth to lead Ashe Memorial into the future.
“I think we'll find we got somebody special in Laura. She's going to take this hospital to a new level,” said Gambill.
Before Lambeth was officially introduced to the community, Mark Billings, president of Novant Health Shared Services explained what the Novant vision of health care is and what it means to the people of Ashe County.
Billings said every Novant employee goes to work every day with one focus - to provide exceptional health care.
To accomplish this, Billings said, Novant has created six dimensions it considers vital to deliver an exceptional patient experience, every time.
The six dimensions are: safety, quality of care, ease of use, authentic personalized relationships, allowing a “voice and a choice” by the patient, and affordability.
Billings said every employee of the hospital will be committed to delivering that quality of service, from administrators to maintenance workers.
Lambeth, after being formally introduced by Billings, thanked everyone for the hospitality she has been shown since she arrived in Ashe County.
“I have been in health care for 33 years all over the country and I have never been as welcome as I have in Ashe County…” said Lambeth, “…with the Board of Trustees, with the medical staff, with the employees, (and) with the community leaders. I'm just so excited to be here and you have a wonderful facility here.”
“When I decided to accept the position it was because of the people I met, in the community, the medical staff, and the employees. It has been overwhelming the support this hospital has from the citizens of Ashe County. I feel very humbled to be entrusted with that responsibility,” said Lambeth.
She also voiced her support of Novant's commitment to the exceptional patient experience and working toward having more Ashe County residents rely on AMH for their medical care.
Formed in 1997, Novant Health has grown from four to 13 acute care facilities, more than 100 outpatient facilities and over 350 physician practice facilities in four states.
Novant Health is a not-for-profit integrated system of 14 medical centers and a medical group consisting of 1,123 physicians in 343 clinic locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant's 27,000 employees and physician partners care for patients and communities in North Carolina, Virginia, South Carolina and Georgia.