Each year, McDonald’s recognizes the top ten percent of its restaurant managers nationwide with the prestigious Outstanding Restaurant Manager Award. This year, local West Jefferson restaurant manager April Eicher will be joining this top-flight group of high performers among McDonald’s family of over 13,000 U.S. McDonald’s restaurant managers. She is one of approximately 1,300 across the entire country named for the award.

Restaurant owners, Don and MaryAnne Moore, surprised Eicher with the honor recently at the local McDonald’s. With family members and co-workers at her side, Eicher was presented with a cake, plaque, and gold lapel pin.

Moore praised Eicher, saying, “April is a quiet and strong leader. Her career with us spans more than five years of success and exemplary work with our McDonald’s restaurant.”

The Outstanding Restaurant Manager Award recognizes Ms. Eicher for exemplifying excellent leadership to improve the restaurant in several ways:

• satisfying our customers with hot and fresh food served quickly by qualified, well-trained crew members,

• consistently providing genuine hospitality through her actions, attitude, and the culture she helps create at our restaurant,

• providing our customers with a clean restaurant and our employees with a safe work environment,

• providing accuracy in customer orders, especially in drive-thru,

• receiving high scores on the many McDonald’s inspections each year, and on the surprise Mystery Shops,

• involvement in the community as a Girl Scout Troop leader for several years, and as the restaurant’s ambassador at community events, such as Job Fairs.

Moore continued, “April has recently completed her coursework and graduated from Hamburger University, a college/university-accredited program for restaurant leadership development located in Oak Brook, Illinois. We are so proud of her! Her performance every day gives her the reputation as an outstanding and well-liked individual, not only within our McDonald’s team but also within the Ashe County community. April is involved with her customers and the community our restaurant serves.

“April sets high standards for herself and the people who work with her. Walk into our restaurant and it feels like you’ve walked into a McDonald’s commercial – it is clean, the employees are smiling, customers are happy, and the food is served hot, fresh, and quickly. We feel very privileged to have been able to nominate April for this honor. She truly is an example of what this award stands for – EXCELLENCE.”

A devoted wife and mother, April and her family reside in Crumpler, where she and her husband, Travis are the parents of twin daughters, Sierra and Cheyenne.

McDonald’s is the world’s largest and best-known global foodservice retailer, with more than 30,000 restaurants serving over 47 million people each day in 120 countries. Here in West Jefferson, the McDonald’s is proudly owned and operated by Don and MaryAnne Moore. For the last two years, the West Jefferson McDonald’s has been nationally recognized with the prestigious McDonald’s “Outstanding Restaurant Award,” given to the top ten percent of all restaurants in the country for excellence in customer service, cleanliness, and quality food served hot, fresh, quickly, and at a value.