SkyLine officials cite the cause of yesterday’s service interruptions to a network equipment issue, which created a cascading instability in other parts of the network which disrupted Internet, TV and some voice services to certain areas within the five-county area served by SkyLine and its wholly-owned subsidiary, SkyBest Communications. Most customers were not impacted.
SkyLine employees have worked non-stop to correct the problem and restore service throughout the region. The company’s engineering team monitored network traffic patterns to determine the exact time and location of the interruption of service, and repaired the faulty network equipment and methodically restored service as quickly as possible.
“While network issues like this are rare, we take them very seriously,’ said Chief Executive Officer Jimmy Blevins. “Our role as a cooperative makes this type of occurrence even more personal, because our employees are dedicated to providing the best possible service to our members and customers.”
“We recognize how integral these services are to our customers, and we want to thank those affected by yesterday’s service issue for being patient with us as we worked to restore service as quickly as possible. Providing advanced and reliable telecommunications service is our highest priority, and we pledge our continued determination to monitor our network systems and processes to ensure that this will not happen again,” he said.
Established in 1951, SkyLine is a member-owned cooperative which provides a variety of telecommunications services to customers in Alleghany, Ashe, Avery and Watauga counties in North Carolina and Johnson County in east Tennessee. Along with its current focus of building a fiber-to-the-premise (FTTP) network, SkyLine is committed to enhancing the quality of life across the region through various charitable, educational and economic development programs. Its wholly-owned subsidiary, SkyBest Communications, offers de-regulated products and services, including local calling and long distance services, business systems and networking solutions, broadband Internet services, home/ business security monitoring and medical alert, and digital TV service.